• Standard: Free 3–6 business days within the USA.
• Express: $25 for 1–3 business days (USA).
• All orders include tracking. Signature may be required for high-value deliveries.
• Full details: TRENDIFY™ Express Delivery

Every purchase is protected by our 12-Month TRENDIFY™ Protection Plan covering manufacturer defects under normal use.

• Free replacement parts for covered defects (sensor, keypad, PCB, motor/handle, app connectivity).
• DOA (Dead on Arrival): If reported within 7 days of delivery with video proof, we provide a full unit replacement.
• What’s not covered: cosmetic wear, water damage (for non-waterproof models), misuse, unauthorized repairs, consumables.
• How to claim: Email support@trendifyhub.com or WhatsApp +1 (925) 758-1800 with your order number + short video of the issue.
• Read full policy: Warranty & Claims

• For installed smart locks, we provide part replacement for covered defects (fastest resolution).
• Full replacement applies to DOA cases only (reported within 7 days with evidence).
• Uninstalled, unused items may be return-eligible (restocking/inspection may apply). Contact us first.
• Payments are protected: Payment Protection Policy

• Includes mortise kit, IC cards, keys, screws, and installation guide.
• Video installation guide provided via email after purchase.
• Door fit: most standard U.S. doors (please check thickness & backset in product specs).
• Professional locksmith installation is optional but recommended if you’re unsure.

• Remote lock/unlock, access logs, and temporary PINs via the Tuya/Smart Life app.
• Download from the App Store / Google Play (search “Tuya Smart” or “Smart Life”).
• Requires 2.4GHz Wi-Fi for pairing; follow the in-box guide.

Our smart lock is designed for typical outdoor conditions (rain/snow). Avoid high-pressure jets directed at the keypad/sensor area. For detailed rating, see the product page specs.

• We’ll email your tracking number once your order ships.
• Need to change address? Contact us within 2 hours of ordering.
• Signature on delivery may apply for security.

• We accept Shop Pay and PayPal. Buyer protections apply.
• Checkout is encrypted. Read: TRENDIFY™ Secure Checkout

Email: support@trendifyhub.com
WhatsApp: +1 (925) 758-1800
Phone: +1 (209) 457-3179
Fax: +1 (445) 281-7790
Address: 1209 MOUNTAIN ROAD PL NE, STE H, Albuquerque, NM 87110, USA