Trendify smart lock Warranty claims

TRENDIFY™ Limited Warranty

Selected products include a 12-Month Limited Warranty. Warranty applies only to items that display the “Warranty Eligible ” badge on their product page at the time of purchase.

🔒 What’s Covered

Defects in materials or workmanship under normal, intended use for 12 months from delivery, including:

  • Fingerprint sensor malfunction
  • Keypad / password access failure
  • App connectivity issues
  • PCB / motherboard defects
  • Handle or motor not responding

Water-Resistance Coverage (IP65)

TRENDIFY™ Smart Lock is IP65 certified, protecting against rain, splashes, and everyday outdoor weather.

In rare cases, minor components (such as the fingerprint sensor or keypad) may be affected. The warranty covers repair or replacement of the affected part.

Exclusions (Not Covered):
  • Full submersion in water (e.g., buckets, pools, tanks)
  • Prolonged soaking or standing-water exposure
  • Intentional damage or misuse

❌ Not Covered

  • Cosmetic damage (scratches, dents)
  • Water damage (for non-waterproof models)
  • Misuse, negligence, accidents, or improper installation
  • Unauthorized modifications or repairs
  • Normal wear of accessories (batteries, screws, IC cards, keys)
  • Products that do not display the Warranty Eligible badge

🔄 How to Make a Claim

  1. Report the issue: email support@trendifyhub.com or WhatsApp us: +1 (925) 758-1800. Include your order number and photos/video of the problem.
  2. Inspection: our team reviews your case. We may request a return for inspection and will provide instructions/labels if required.
  3. Resolution: if approved, we provide free replacement parts or a full replacement if repair isn’t feasible. If not approved, we may offer discounted repair/parts.

🧰 Remedies We May Provide

  • Repair with new or refurbished parts
  • Replacement with the same or comparable model
  • Refund if repair/replacement isn’t reasonably available

📅 After-Warranty Support

After 12 months, spare parts and replacements are available for purchase directly from TRENDIFY™.

⚖️ Limitations

This warranty is non-transferable and applies only to the original purchaser. TRENDIFY™ is not liable for incidental or consequential damages where permitted by law. Liability is limited to the product’s purchase price.

Reminder: Warranty applies only to products showing the “Warranty Eligible” badge on the product page.
Customer Support
Email: support@trendifyhub.com
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Response Time
Typically 30mins

Last updated:

TRENDIFY™ 12-Month Warranty

🛡️ Warranty & Protection – Frequently Asked Questions

What does the 12-Month Protection cover?
Coverage includes manufacturer defects under normal use, such as:
  • Fingerprint sensor malfunction
  • Keypad / password issues
  • App connectivity failures
  • PCB or motherboard defects
  • Handle or motor not responding
What is not covered?
  • Scratches, dents, or cosmetic damage
  • Water damage (non-waterproof models)
  • Damage caused by misuse, negligence, or accidents
  • Unauthorized repairs or modifications
  • Normal wear of accessories (screws, batteries, IC cards, keys)
Will I get a full replacement?
✅ If the product arrives dead on arrival (DOA) or a defect is not repairable with parts, you will receive a free full replacement. 🔧 Otherwise, we provide free replacement parts to restore full function.
How many claims can I make?
Each product is eligible for one free claim under the 12-Month Protection Plan. After that, replacement parts may still be purchased at a discounted rate.
How do I start a warranty claim?
1. Contact TRENDIFY™ Support with your order number.
2. Provide a short video showing the issue.
3. Our team will review and confirm if it’s covered.
4. If approved → replacement part or full unit will be shipped free.
5. If rejected → we’ll explain and offer discounted parts if needed.
What happens after 12 months?
After your warranty expires, you can still purchase replacement parts directly from TRENDIFY™. We’ll continue supporting you even after the first year.

Need to file a claim?

Our support team will guide you step-by-step.

💬 Chat with us on WhatsApp
Or email support@trendifyhub.com